Terms of Service

These Terms of Service ("Terms") govern your use of services provided by MLM Softworks ("Company", "we", "us", "our"), including MLM software development, hosting, support, maintenance and related digital services. By placing an order, signing a project agreement, or using our services, you ("Client") agree to be bound by these Terms.

1. Acceptance of Terms

By engaging our services — whether through our website, email, WhatsApp, or a signed project agreement — you confirm that you have read, understood and agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to do so.

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms. Material changes will be communicated by email.

2. Description of Services

MLM Softworks provides the following services:

• Custom MLM software development (Binary, Matrix, Unilevel, Board, Generation, Hybrid, Crypto plans)
• Android and iOS mobile application development
• Web hosting and cloud infrastructure setup
• Third-party integrations (payment gateways, SMS, KYC, etc.)
• Post-launch technical support and maintenance
• Free MLM calculator tools available on our website

The specific scope of work, deliverables, timeline and pricing for each project are defined in the individual Project Agreement or Statement of Work issued to the Client. In case of conflict, the Project Agreement takes precedence over these Terms.

3. Payment Terms

Payment terms are as specified in your Project Agreement. Standard terms are:

• 50% advance — due before development begins
• 25% at demo — due upon delivery of working demo on staging server
• 25% at launch — due before deployment to production/live server

All prices are in USD unless otherwise stated. Indian clients may pay in INR at the prevailing exchange rate on the invoice date. Payments are non-refundable except as stated in our Refund Policy.

Late payments beyond 7 days of the due date may result in suspension of development or support services. We reserve the right to charge interest at 2% per month on overdue amounts.

4. Intellectual Property

If source code is included in your package: Upon full payment, the Client receives full ownership of the custom source code developed specifically for their project. MLM Softworks retains no rights to that custom code.

If source code is not included (Starter/managed plans): The software is licensed to the Client for use, not sold. MLM Softworks retains all intellectual property rights. The Client may not reverse-engineer, resell or distribute the software.

In all cases, MLM Softworks retains ownership of:

• Pre-existing frameworks, libraries and boilerplate code used across multiple projects
• Our website content, brand assets, calculators and tools
• Development methodologies and processes

The Client warrants that they have the legal right to operate an MLM/direct selling business in their jurisdiction and that the plan they have requested us to build complies with applicable laws.

5. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement — including business plans, commission structures, member data, pricing, and technical specifications. This obligation survives termination of the project.

MLM Softworks will not share your project details, plan structure or business information with any third party without your written consent, except as required by law.

6. Warranties & Disclaimers

We warrant that the software we deliver will function materially as described in the Project Agreement and that we will fix bugs reported during the warranty period at no charge.

We do not warrant that:

• The software will be completely error-free at all times
• The software will be compatible with future operating system or browser updates beyond our control
• Your MLM business will be legally compliant in your jurisdiction (legal compliance is the Client's responsibility)
• Use of our software will result in any specific business outcome or income

7. Limitation of Liability

To the maximum extent permitted by law, MLM Softworks' total liability to you for any claim arising from our services shall not exceed the amount you paid us in the 3 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential or punitive damages — including loss of profits, loss of data, or business interruption — even if we have been advised of the possibility of such damages.

8. Termination

Either party may terminate a project engagement with 14 days' written notice. Upon termination:

• The Client pays for all work completed to date (pro-rated against milestones)
• MLM Softworks delivers all completed work and documentation
• Advance payments for work not yet commenced are refundable (see Refund Policy)

We may terminate immediately without notice if the Client requests development of software for illegal purposes, engages in fraud, or is in material breach of these Terms.

9. Dispute Resolution

Both parties will first attempt to resolve any dispute through good-faith negotiation within 30 days of notice. If unresolved, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 of India. The seat of arbitration shall be Tiruchirappalli, Tamil Nadu, India.

These Terms shall be governed by the laws of India. Courts in Tiruchirappalli, Tamil Nadu shall have exclusive jurisdiction for matters not subject to arbitration.

10. General

• Entire Agreement: These Terms, together with your Project Agreement, constitute the entire agreement between parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our prior written consent.

Contact

For questions about these Terms, please contact us:

MLM Softworks
Tiruchirappalli, Tamil Nadu, India
Email: [email protected]
Website: Contact Form