Privacy Policy

1. Introduction

MLM Softworks ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you visit our website or use our services, how we use it, and what rights you have over your information.

This policy applies to data collected through our website (mlmsoftworks.com), contact forms, WhatsApp business communications, email correspondence, and during the delivery of our software development services.

2. Data We Collect

Category	Examples	How Collected
Identity Data	Name, company name, designation	Contact forms, email, WhatsApp
Contact Data	Email address, phone number, country	Contact forms, WhatsApp, email
Project Data	MLM plan details, business requirements, uploaded documents	Project discussions, email
Payment Data	Invoice details, transaction references	Payment process (we do not store card details)
Technical Data	IP address, browser type, pages visited, time on site	Automatically via cookies & analytics
Communication Data	Emails, WhatsApp messages, support tickets	When you contact us

3. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To understand your requirements, build your software, and deliver the project
• Communication: To respond to your enquiries and provide project updates
• Billing: To issue invoices and process payments
• Support: To provide post-launch technical support
• Website Improvement: To understand how visitors use our website (via analytics)
• Legal Compliance: To comply with applicable laws and regulations

We do not use your data for unsolicited marketing without your consent. If you opt in to our newsletter, you may unsubscribe at any time.

4. Data Sharing

We do not sell, rent or trade your personal data. We may share data with:

• Our development team members — only as necessary to deliver your project
• Payment processors — to process invoices (e.g., Razorpay, PayPal)
• Cloud hosting providers — to host your software (e.g., AWS, DigitalOcean)
• Analytics tools — anonymised/aggregated website usage data (e.g., Google Analytics)
• Legal authorities — when required by law or court order

All third-party service providers are contractually bound to process your data only as instructed by us and to maintain appropriate security.

5. Data Retention

We retain your data for as long as necessary to provide services and meet legal obligations:

• Project data and communications: 7 years (for legal and accounting purposes)
• Contact form enquiries (no project): 12 months
• Website analytics data: 26 months (Google Analytics default)
• Support tickets: 3 years after ticket closure

After the retention period, data is securely deleted or anonymised.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your data (subject to legal retention requirements)
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw Consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic. For full details, see our Cookie Policy. You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. These include:

• SSL/TLS encryption for all data transmitted to our website and systems
• Access controls — data accessible only to authorised team members
• Regular security reviews of our systems and processes
• Secure email and communication tools

No data transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when it was last revised. Material changes will be communicated via email to active clients. Continued use of our website or services after changes constitutes acceptance.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

MLM Softworks
Tiruchirappalli, Tamil Nadu, India
Email: [email protected]