Bank Transfer/Deposit, Western Union/Any Other Money Transfer & Paypal.
What is your Payment Term? Can I pay in terms?
Without Customization the Standard & Opensource Versions, 100% payment should be done as advance.
For Custom Projects, 70% advance, 30% on completion.
Shall I need to pay any fee for small updations after we launched our site?
During Support Period you don't need to pay anything. After support expires you need to pay as per your requirements.
Can I pay any Cash payment to your authorized franchisee centers except Head Office?
No. Its not allowed. Other city and country people request to pay the cost through bank deposit and given payment modes only. Other type of payments to franchisee is not committed.
If we missed the balance payment(30%) after project finalized, what actions will be taken?
Even a Single penny is worth in every business. We strictly follow our Quality, Support as well as our Payment Terms. If you miss the period to pay the balance, you should pay the balance amount with interest rate 5%/pm (or) in some cases the agreement will be declined without any prior notices. Its all upto company decision.
What are tools you use to offer Support
Support Ticket System, Email, Skype, Phone, Documentation.
How long you take to solve a issue
Its depends upon the ticket que and your requirements specifications. Our Standard Support Ticket closed turnaround time is around 48 working hours.